FAQ
Questions, answered
Booking
How do I book a trip with Paradise Travels?
Tell us your dates and interests through Plan My Trip, WhatsApp or email. We reply with a tailored plan and quote. When you are happy, we send a secure payment link to confirm.
Can I book just a hotel or just a car?
Yes. You can book a single service — a hotel, an airport transfer, a car with driver or a flight — or a complete trip.
Can I change a tour itinerary?
Yes. Our itineraries are starting points. We can add or remove days, change hotels and add flights, visas or an Ayurveda stay.
Payments
How do I pay?
After you confirm a quote, we send a secure payment link. We never ask for card details on our website or by message. {{TODO: list accepted payment methods and deposit policy once confirmed by the owner.}}
Travelling in Sri Lanka
Do I need a visa for Sri Lanka?
Every foreign visitor needs an ETA before arrival. From 25 May 2026 the tourist ETA is free for nationals of 40 countries, but it is still mandatory. Apply only at eta.gov.lk.
When is the best time to visit Sri Lanka?
It depends on where you go: the west and south coasts and hill country are best roughly December–April, the east coast roughly May–September. Sri Lanka is always in season somewhere.
Should I travel by car or train?
Most visitors hire a car with a driver for flexibility and comfort, and take the scenic train for the Kandy–Ella section.
Our services
Do you help Sri Lankans travelling abroad?
Yes. We have been issuing air tickets in Colombo since 2007 and help with visas for overseas travel.
Do you organise conferences and corporate events?
Yes — venues, delegate travel, accommodation, transport and tours for small and mid-size groups.

Still have a question?
Ask us on WhatsApp or send your trip details — we are happy to help.
