Privacy policy

This policy explains how Paradise Travels (Pvt) Ltd (“we”) handles personal information sent to us through this website. It reflects how the site actually works today. {{TODO: legal review against the Sri Lanka Personal Data Protection Act and GDPR basics (docs/08 §9).}}

What we collect

• Details you type into our forms: name, email, phone/WhatsApp number, country, travel dates, party size, preferences and messages.
• The page you were on and any campaign tags in the link you followed (for example utm_source), so we know which pages help travellers.
• Messages you send us directly by WhatsApp, KakaoTalk, phone or email.

How we use it

Only to reply to your enquiry, prepare quotes and arrange the travel services you ask for. We do not sell your data.

Who processes it

• Our email provider, which delivers your form submission to our team and a confirmation to you.
• Cloudflare, which protects the site and runs the Turnstile spam check on our forms.
• Google, Microsoft and Ahrefs, which provide our website analytics (see below).
• Our hosting provider, which runs the website.
• Hotels, transport providers and other suppliers — only the details needed to book what you ask for.

Analytics and cookies

We use three analytics tools to understand how visitors use the site and to improve it. We do not use advertising cookies.

• Ahrefs Web Analytics — cookieless: it counts visits without cookies or personal identifiers, so it runs for every visitor.
• Google Analytics 4 (Google) — sets cookies only if you click “Accept”. Until then it runs in Consent Mode and stores nothing on your device.
• Microsoft Clarity (Microsoft) — heatmaps and anonymised session recordings to find usability problems; it loads only if you click “Accept”.

You can change your choice at any time with the “Cookie settings” link at the bottom of every page.

How long we keep it

{{TODO: retention period to be confirmed by the owner.}}

Your rights

You can ask to see, correct or delete the information we hold about you by emailing [email protected].

Contact

Paradise Travels (Pvt) Ltd, No. 08, Old Kottawa Road, Mirihana, Nugegoda 10250, Sri Lanka. Email [email protected], phone +94 77 393 9989.